Currently, over 60% of the world's population are internet users. This figure is a clear indication that digital technologies are becoming an integral part of our daily lives. In this process of globalization, Uzbekistan is also undergoing systematic reforms to develop digital technologies and digital government, thereby creating additional conveniences for citizens. Due to the development of digital technologies, the exchange of information between the government, businesses, and the population is becoming more convenient year by year, increasing openness and transparency, and reducing the digital divide. The opportunities for involving people in political processes and public administration are expanding, and the scope of public services provided to the population is also growing.

To further intensify the work in this area, the regulatory framework for the development of e-government in the country has been improved. In particular, laws on e-government and e-commerce have been adopted, as well as the "Digital Uzbekistan - 2030" strategy. Based on them, consistent work is being carried out in all sectors and industries.
 
Main Directions of Digital Government in Uzbekistan

In particular, in order to build a digital government in Uzbekistan, attention was first paid to the development of digital infrastructure. As a result, the effective, fast, and secure provision of public services to the population was ensured, and the environment for communication between citizens and the state was brought closer.

The launch of the interagency integration platform has accelerated the exchange of information between government agencies and reduced bureaucracy. The digital data platform is used to collect government data on a single platform, analyze it, and use it in decision-making.

Thanks to the unified identification system, it became possible to reliably identify citizens and organizations. The single billing system made it possible to make online payments for public services. The creation of the Digital Government Data Processing Center ensures the secure storage of organizations' information systems and resources and reliable access to them.
 
Efforts to Launch Electronic Public Services

In order to digitize public services in Uzbekistan and provide them online to the population, the "Single Interactive Portal of Public Services" (my.gov.uz) has been created. Through this portal, citizens and legal entities can receive various public services electronically.

A 10% discount is provided when using paid services through my.gov.uz. A 50% discount on state duties has been introduced for the provision of my.gov.uz services to persons included in the "Unified Register of Social Protection" and persons with I and II group disabilities. The requirement for additional certificates and documents has been canceled due to their automatic generation on the portal.
 
In addition, a system has been introduced for the proactive assignment of benefits to children with disabilities under the age of 18 and children under the age of 18 with diseases caused by the human immunodeficiency virus, without requiring additional documents from citizens.

To simplify the procedure for providing public services and increase transparency, administrative regulations have been developed, and business processes are being optimized to improve and increase the efficiency of work processes in government bodies. Technical documentation of information systems is examined online, with a special emphasis on quality and safety, as well as compliance with state standards.

All digitalization projects in Uzbekistan are monitored by the Ministry of Digital Technologies, ensuring their timely and high-quality implementation. Recommendations are also being developed for identifying and implementing new projects.
 
Digital Government and Digitalization of Public Authorities

In order to establish a rapid exchange of information between government agencies, the "E-government" system has been developed in Uzbekistan, which allows for the electronization and automation of every activity of the state. Currently, this system has moved to the "Digital Government" stage. Projects and programs implemented in the field of digital government are determined based on the priorities of each government agency and organization in digital development. Within the framework of the "Digital Uzbekistan - 2030" strategy, more than 2,000 projects are coordinated by the Digital Government Center.

For example, the "Digital Customs" project has made it possible to drastically reduce the human factor in customs clearance. Goods began to be processed remotely. The "Electronic Diary" system introduced in general education schools saves teachers up to 20 hours per quarter. Budget funds were saved due to the abolition of paper diaries and journals.

The software package "Unified Electronic System - erp.maktab.uz" was introduced, and the databases of interested ministries and departments were integrated into it. As a result, the passport data of the educational institution, personal data of students and teachers, information about the category certificate and diploma of teachers were automatically generated.

An electronic public service has been launched for the privatization of land plots owned by citizens on the basis of the right of permanent ownership, lease, or inheritance. The digitalization of the activities of courts has reduced the working time of employees in the field by up to 7 times and saved paper.

Thanks to the introduction of the "Unified National Labor System", the practice of collecting various certificates from previous jobs or archival institutions for the purpose of assigning pensions has been stopped.
 
Due to the improvement of the "Econazorat" information system, it has become easier to quickly register illegal actions committed in the field of environmental protection and take appropriate measures.

The information system of preschool and school education has switched to the use of biometric identification technology to maintain attendance of employees and students of educational organizations without the human factor.
 
Successes in Digital Transformation

Currently, the number of electronic public services on the Single Interactive Portal of Public Services has exceeded 680. The number of users has approached 10 million.

In 2024, a number of popular services were launched on the Single Portal, such as assigning child benefits, obtaining a certificate of temporary disability, and determining the level of knowledge in subjects. The number of requests for obtaining certificates through the portal amounted to 8.3 million, 74% of which were processed online.

A mobile application for my.gov.uz has also been created, and the number of services in it has approached 400. The requirement to confirm with an electronic digital signature has been canceled for many types of services.

Also, for all public services, the possibility of online payment and free receipt of documents issued as a result of the services provided from the user's personal account on the Single Portal has been created. In addition, the provision of popular electronic services through mobile applications of mobile operators, commercial banks, and payment systems has also been established.

One of the major changes achieved in the field of digital government was the creation of a Data Processing Center for Digital Government that meets international standards. The data center is TIER-III certified by the international Uptime Institute. This center will help save the costs of government agencies for data storage and technical support, and improve the quality of services provided to the population and businesses.

In general, all these actions are aimed primarily at making people's lives easier, bringing the far closer, freeing them from unnecessary costs, hassle, bureaucracy, preventing corruption, and strengthening trust in the state.
 
Future Plans and Strategies

A number of measures are planned in Uzbekistan to further develop digital government and strengthen public confidence in digital services. In particular, it is planned to increase the number of electronic services on the Single Portal to 700 by the end of the year.

It is planned to enrich the number of online services with new services such as drawing up an electronic contract for the sale and purchase of vehicles, submitting an online application for receiving pregnancy and childbirth benefits, and sending online complaints about corruption. It is also planned to transfer at least 20 services to a proactive form, that is, to provide services without a request from citizens.

The most important processes in the areas of healthcare, education, construction, utilities, agriculture, and water management will be fully digitized. A "citizen's digital profile" will be introduced on the Single Portal, creating the possibility of managing personal data. The provision of paid services of the Single Portal through mobile applications and the implementation of payments will be further simplified. The possibility of restricting access to personal data will be created, and data security will be ensured.

In conclusion, Uzbekistan is making significant progress in building a digital government. The active introduction of electronic services, the development of digital infrastructure and the improvement of the data management system will help increase the efficiency of public administration, the transparency of public services, and expand the possibilities of using them for citizens and businesses. Future plans indicate Uzbekistan's intention to continue active development in the field of digitalization and take a leading position in the region.